top of page
Privacy Policy 
​

This Privacy Policy describes how Lumi collects, uses, and shares your personal information when you visit our website and use our services.

1. Who are we?

This Privacy Policy applies to information that Lumi and its affiliates worldwide (collectively, "Lumi", "we", "us", or "our") collect from you.

2. What information is covered by this Privacy Policy?

This Privacy Policy covers all personal information we collect, use, and process. Personal information is information that identifies you or can be used to identify you, either directly or indirectly.

3. What personal information do we collect and how do we collect it?

The types of personal information we may collect vary depending on your interaction with us and may include:

  • Identifying and contact information, such as your name, postal address, email address, telephone number, gender, date of birth, and title.

  • Payment information.

  • Information from social media, such as your profile picture, likes, location, and friend list.

  • Geo-location details when using our mobile app.

  • Information about your preferences and interests.

We may collect your personal information in a number of ways, including:

  • When you visit our website and register for an account, purchase products, or use our services.

  • When you visit one of our Lumi retail stores.

  • When you communicate with us through any channel, such as email, messaging platforms, social media, or live chat.

We typically collect your personal information directly from you. However, in some instances, we may collect your personal information from third parties, such as payment processors.

4. How do we use your personal information?

We use your personal information for a variety of purposes, including:

  • To provide you with the products and services you request.

  • To process your payments and protect against fraud.

  • To personalize your experience on our website and mobile app.

  • To send you marketing communications, but only with your consent.

  • To improve our products and services.

  • To comply with legal and regulatory requirements.

5. Do we share your personal information with third parties?

We may share your personal information with third parties in certain circumstances, such as:

  • Service providers who help us operate our website and mobile app.

  • Payment processors.

6. Where do we transfer your personal information?

Lumi is a global company and we may transfer your personal information to countries outside of your country of residence. These countries may have different data protection laws than your own country. In such cases, we ensure that appropriate safeguards are in place to protect your personal information. This is because the fact of data being stored on servers can be implied by the use of service providers mentioned in section 5.

7. What are your rights in relation to your personal information?

You have a number of rights in relation to your personal information, including:

  • The right to access your personal information.

  • The right to rectify inaccurate personal information.

  • The right to request the deletion of your personal information.

  • The right to restrict the processing of your personal information.

  • The right to object to the processing of your personal information.

  • The right to data portability.

8. How do we protect your personal information?

We take a number of steps to protect your personal information, including:

  • Using secure servers.

  • Using encryption technology.

  • Implementing access controls.

9. How long do we keep your personal information?

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Here are some specific examples:

  • Transaction Data: We retain transaction data, such as purchase history and billing information, for at least three years for tax and accounting purposes.

  • Contact Information: We will retain your contact information, such as your email address, until you unsubscribe from our marketing communications or request that we delete your information.

For other types of personal information, we will apply a retention period that is based on the nature of the information and the purposes of its collection. We will also consider legal requirements and best practices when determining an appropriate retention period.

Please note that this is just an example, and the specific retention periods may vary depending on your company's needs and applicable laws.

10. Children's Privacy

We do not knowingly collect personal information from children under the age of 13.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us through our contact submission form.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated Privacy Policy will be posted on our website.

bottom of page