Returns and Exchanges

 

We want you to be completely satisfied with your LUMI purchase. If, for any reason, you are unhappy with your order, please contact our customer service team within 14 days of delivery.

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• Exchanges: We are happy to exchange your product within 14 days of delivery. Please contact our customer service team for further instructions.

• Returns: We accept returns for defective products only. Please contact our customer service team within 14 days of delivery to initiate a return. You must provide clear photographic evidence of the product defect.

• Return Shipping: Customers are responsible for exchange shipping costs, except in cases of defective products.

• Fraudulent Activity: We take fraud seriously. Any evidence of fraudulent activity will result in the cancellation of your order and potential legal action.
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Please note: All exchange and return items must be in good condition, with all original packaging and materials.

For questions or concerns, please contact our customer service team.
This policy is subject to change without notice.
This Returns and Exchanges Policy is a legally binding agreement between you and LUMI.
By placing an order, you agree to the terms and conditions outlined in this Returns and Exchanges Policy.