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Last Updated: April 29, 2026

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Lumi by Lumiere LLC ("Lumi," "Company," "we," "us," or "our") is committed to protecting your privacy and the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, sign up for our communications, or otherwise engage with our services (collectively, the "Site"). By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Information We Collect

We collect information you provide directly to us when you interact with the Site. The types of personal information we may collect include:

(a) Contact Information: Your name, email address, mailing address, billing address, and phone number.

(b) Order Information: Products purchased, order value, shipping details, and any special instructions or gift messages.

(c) Payment Information: Credit card numbers, debit card numbers, and other payment method details. Payment transactions are processed by third-party payment processors, and we do not store full payment card details on our servers.

(d) Account Information: If you create an account, we collect your username, password, and account preferences.

(e) Communications: Records of correspondence when you contact customer support, submit inquiries, provide product reviews, or otherwise communicate with us.

(f) Marketing Preferences: Your preferences regarding receiving marketing communications from us.

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2. Information Collected Automatically

When you visit the Site, we may automatically collect certain information about your device and usage, including:

(a) Device Information: Internet Protocol (IP) address, browser type, operating system, device type, and unique device identifiers.

(b) Usage Data: Pages visited, time spent on pages, links clicked, referring and exit pages, and the dates and times of your visits.

(c) Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activity and preferences. You may configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Site may not function properly without cookies.

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3. How We Use Your Information

We use the information we collect for the following purposes:

(a) Order Processing and Fulfillment: To process, fulfill, and ship your orders; to communicate with you about your order status; and to handle returns, refunds, and customer service inquiries.

(b) Account Management: To create, maintain, and service your account.

(c) Marketing and Promotions: To send you marketing communications, newsletters, special offers, and product recommendations, subject to your consent where required by applicable law. You may opt out of marketing communications at any time.

(d) Site Improvement: To analyze usage patterns, improve the functionality and content of the Site, and enhance user experience.

(e) Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests; to enforce our Terms and Conditions and other policies; and to protect our rights, property, and safety, and that of our customers and the public.

(f) Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.

 

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following circumstances:

(a) Service Providers: We engage trusted third-party companies and individuals to perform services on our behalf, including but not limited to payment processing, order fulfillment, shipping, email delivery, website hosting, data analytics, and marketing assistance. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data.

(b) Legal and Safety Obligations: We may disclose your information when required to do so by law, court order, or governmental regulation, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

(c) Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of the transaction. You will be notified via email or a prominent notice on the Site of any change in ownership or uses of your personal information.

(d) With Your Consent: We may share your information for any other purpose with your express consent.

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5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to personalize content, analyze traffic, and provide social media features. You can control the use of cookies through your browser settings. Disabling cookies may limit your ability to use certain features of the Site. By continuing to use the Site, you consent to our use of cookies as described in this Privacy Policy. We may also use third-party analytics services such as Google Analytics to help us understand how visitors use the Site. These services may use cookies and other tracking technologies to collect information about your use of the Site. For more information about Google Analytics, please visit google.com/policies/privacy/partners.

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6. Data Security

We employ commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption for data transmission and secure servers for data storage. However, no method of electronic storage or transmission over the Internet is 100% secure. We cannot and do not guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices.

 

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. When your information is no longer required, we will securely delete or anonymize it.

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8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

(a) Right to Access: You may request a copy of the personal information we hold about you.

(b) Right to Rectification: You may request that we correct any inaccurate or incomplete personal information.

(c) Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

(d) Right to Opt Out: You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

(e) Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within the time period required by applicable law.

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9. California Privacy Rights

If you are a California resident, you are entitled to certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include:

(a) The right to know what personal information we collect, use, disclose, and sell.

(b) The right to request deletion of personal information.

(c) The right to opt out of the sale or sharing of personal information. We do not sell personal information.

(d) The right to non-discrimination for exercising your privacy rights.

To exercise your California privacy rights, please contact us at the information provided below. We will verify your request using information associated with your account or prior interactions with us.

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10. Children's Privacy

The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly. If you believe a child under 13 has provided us with personal information, please contact us immediately.

 

11. International Data Transfers

Lumi by Lumiere LLC is based in the United States. If you access the Site from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using the Site, you consent to the transfer of your information to the United States.

 

12. Changes to This Privacy Policy

We reserve the right to modify, amend, or update this Privacy Policy at any time and without prior notice. All changes are effective immediately upon posting. We will notify you of material changes by posting the updated policy on the Site and updating the "Last Updated" date. You are encouraged to review this Privacy Policy periodically for any changes. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

 

13. Third-Party Websites

The Site may contain links to third-party websites or services that are not owned or controlled by Lumi by Lumiere LLC. This Privacy Policy does not apply to such third-party websites. We assume no responsibility for the content, privacy policies, or practices of any third-party sites and encourage you to review the privacy policies of any third-party websites you visit.

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14. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at Contact@Lumicalm.co.