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Last Updated: April 29, 2026

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This Shipping and Returns Policy governs the fulfillment, shipment, return, and refund of all products purchased through Lumi by Lumiere LLC ("Lumi," "Company," "we," "us," or "our").

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1. Order Processing and Fulfillment

All orders are processed and fulfilled within two (2) to four (4) business days from the date of order confirmation. "Business days" are defined as Monday through Friday, excluding all federal holidays. Weekends (Saturday and Sunday) and federally recognized holidays are excluded from the calculation of processing and fulfillment timelines. Orders placed on weekends or holidays will commence processing on the next business day.

 

2. Shipping Methods, Restrictions, and Carrier Compliance

All products containing alcohol—including but not limited to fine fragrances (perfumes) and reed diffusers—are classified as hazardous materials under applicable federal and international transportation regulations. Such items must be shipped exclusively via ground transportation. Expedited shipping, air freight, and international shipping of alcohol-based products are strictly prohibited. Lumi fulfills qualifying shipments via USPS Ground Advantage. Customers are responsible for confirming that receipt of alcohol-based products is lawful in their state or locality. Lumi reserves the right, in its sole discretion, to cancel any order that cannot be legally shipped to the destination address. By placing an order, the customer acknowledges and agrees to these restrictions.

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3. Free Shipping Threshold

Lumi offers complimentary standard shipping via United States Postal Service (USPS) Ground on all domestic orders with a merchandise subtotal exceeding one hundred twenty dollars ($120.00 USD), exclusive of applicable taxes and after all discounts and promotional codes have been applied. This offer extends to all domestic shipments within the United States, including all fifty (50) states, the District of Columbia, and U.S. territories where USPS Ground service is available, unless otherwise expressly stated in writing by Lumi.

 

4. Delivery Estimates and Risk of Loss

All delivery timeframes are estimates only and are not guaranteed. Lumi shall not be held responsible for delays caused by the carrier. Risk of loss and title for all products pass to the customer upon our delivery of the order to the shipping carrier. Customers are responsible for providing an accurate and secure shipping address. We assume no liability for packages that are lost, stolen, or damaged after the carrier confirms delivery.

 

5. Return Policy: "The Calm Assurance"

Due to the handcrafted, small-batch nature of our products, we cannot accept returns for refund, credit, or exchange on full-size products based on scent preference. Scent is a deeply personal and subjective experience. We encourage you to explore our fragrances through sample sizes before committing to a full bottle.

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Sample Sizes

Sample sizes may be requested by contacting us at Contact@LumiCalm.co. Sample availability, size, and any associated fees are at the sole discretion of Lumi and are subject to change. We recommend trying a sample first if you are unfamiliar with a particular fragrance. If you have questions about any scent before purchasing, we are happy to guide you. Your satisfaction matters, and we want you to find the fragrance that feels like home.

 

6. Damaged, Incorrect, or Defective Products

We take extreme care in packaging, but if your order arrives damaged, incorrect, or with a manufacturing defect, we will make it right. To be eligible for a replacement or refund under this section, you must:

(a) Contact us at Contact@LumiCalm.co within seven (7) days of the delivery confirmation date.

(b) Provide your order number and a detailed description of the issue.

(c) Include clear photographs of the damaged item, the packaging, and any visible damage to the shipping box.

Upon review and approval, we will, at our sole discretion, either issue a full refund to the original payment method or ship a replacement product at no additional cost. We may request the return of the damaged or incorrect item, in which case Lumi will provide a prepaid return shipping label.

 

7. Lost or Stolen Packages

Lumi is not responsible for packages that are lost, stolen, or misdelivered after the carrier confirms delivery to the shipping address provided at checkout. If your package is marked as delivered but you have not received it, we recommend taking the following steps:

(a) Check with neighbors, building managers, or anyone who may have accepted the delivery.

(b) Contact the carrier directly with your tracking number to file a claim.

(c) If the carrier is unable to resolve the matter, contact us and we will assist where possible, though resolution remains subject to the carrier's policies.

 

8. Chargebacks and Payment Disputes

We are committed to resolving any issues with your order. Before initiating a chargeback or payment dispute with your financial institution, please contact us at Contact@LumiCalm.co. We will work with you in good faith to find a satisfactory resolution. Chargebacks filed without first attempting to resolve the issue directly with Lumi may result in delays and additional costs.

 

9. Force Majeure

Lumi shall not be liable for any delay or failure to perform its fulfillment, shipping, or other obligations arising from causes or events beyond its reasonable control, including but not limited to: acts of God, severe weather conditions, natural disasters, carrier service disruptions or delays, labor disputes, governmental actions, public health emergencies, or interruptions of transportation infrastructure. In any such event, we will make commercially reasonable efforts to notify affected customers and resume normal performance as promptly as circumstances permit.

 

10. Limitation of Liability

Our sole and exclusive liability for any shipping delay, failure to meet processing times, or product issue is limited to a refund of the purchase price and any shipping charges paid by the customer for the affected order. In no event shall Lumi by Lumiere LLC be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to shipping delays or product issues, including without limitation claims for loss of use, inconvenience, or lost profits.

 

11. Policy Modifications

Lumi reserves the right to modify, amend, or update this Shipping and Returns Policy at any time and without prior notice. The version of this policy in effect at the time an order is placed shall govern that transaction. Customers are encouraged to review this policy periodically for any changes.

 

12. Contact Information

For any questions regarding this Shipping and Returns Policy, please contact us at Contact@LumiCalm.co.